Handloom Lungi

Where is my order?

If you have selected home delivery, you can query the status of your order at any time in My orders in the My account section. If you are not registered at Nur-Abedin, you can access directly in the Track Your Order section. In this case, you will have to enter your e-mail address and order number.

How can I exchange or return an item purchased online?

You have up to 07 days from reception of your order to exchange your item for another size or request a refund.It’s very simple! All items may be returned to store of Nur-Abedin that sell the collection being returned.

*Items would be unused and condition applied.

Items from other collections may only be returned to Nur-Abedin by courier.

Can I cancel or change my order?

You can cancel or change your order before shipping, to know the shipping status you have to call us.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary*, click on ‘Promotional code or gift voucher’. 

If you do not spend the full amount of your gift voucher, you can use it for your next purchase!

To query the balance of your gift voucher, access the Gift vouchers section.

*Only one Gift voucher or promotional code may be used per purchase.

What are the delivery types?

The delivery dates and charges depend on the type of delivery. You can choose between home delivery and courier delivery, courier delivery is faster than the home delivery.

How can I pay for my purchases?

You can choose between various payment methods:Cash on Delivery

Visa, Visa Electron, MasterCard, Maestro or Solo. Payments with debit cards will be charged in real time.

Mobile Payment

To pay via BKash or Rocket, select this payment method and send a SMS to us including Order No & translation ID.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.To process the return, you must complete the returns note and enclose it in your parcel.

Are the items included in the shopping basket reserved automatically?

Yes, every product shows it’s stock status, you can easily know how many lungis are left in the stock, if it is out of stock you may put a back order. But after back order you may have to wait for more than a week, we will inform you about it.

In which countries can I shop online?

You can currently shop online in all around the country. And it is possible to shipping products to any country outside Bangladesh.